Privacy Policy

1. Introduction

SmartEdge AI respects your privacy and is committed to protecting your personal data. This page explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

2. Information We Collect

We may collect the following types of information:

Name
Email address
Phone number (if provided)
Billing and shipping address
Order details
Payment status
Device and browser information
Messages sent through contact forms or email

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Deliver products to you
Send order tracking updates
Respond to support messages and enquiries
Prevent fraud and protect our customers
Improve our website and services
Send marketing emails, but only if you have subscribed to receive them

4. Payments

All payments are processed securely through Shopify and trusted payment providers. SmartEdge AI does not store your full card details. Payment information is handled in accordance with PCI DSS standards.

5. Shipping and Fulfilment

To deliver your order, we may share your name, delivery address, and order details with our shipping or fulfilment partners. These third parties are only permitted to use your information for the purpose of delivering your order.

6. Cookies

Our website may use cookies to support the checkout process, monitor website performance, analyse how visitors use our site, and deliver relevant marketing. You can manage your cookie preferences through your browser settings.

7. Email Marketing

If you have signed up to receive discounts or newsletters from SmartEdge AI, we may send you marketing emails from time to time. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, please be aware that no online system is completely secure, and we cannot guarantee the absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access – the right to request a copy of the personal data we hold about you
Rectification – the right to ask us to correct inaccurate or incomplete data
Erasure – the right to request that we delete your personal data
Restriction – the right to ask us to limit how we use your data
Objection – the right to object to certain types of processing
Data portability – the right to receive your data in a structured, commonly used format